RETURN & EXCHANGE
Return & Exchange
Coniefox hope you are happy with your purchase but in the event you need to return an item please follow the returns guidelines below, and read our returns policy Return Guidelines.
For return dresses, we will charge a $45 NZD restock fees for each dress.
1. For any reason caused return, the buyers should contact us within 2 days by email and return it within 5 days when received the parcel. Please inform us via phone or email to if you will return a dress.
2. Print a "Return Authorization Form" from this page. Please fill out all the information and ship the paper together with the returned package. Once you ship out the dress, please email us the tracking number, then we can help follow up the tracking information.
3. Item(s) must be returned in original condition. If there are any signs of wear, heavy perfumes or smoke the item will be mailed back to you. All dresses must be returned in new, never-worn condition with all original tags attached.
4. When we receive your package we will process the return within 3-5 business days. You can choose money back or store credit. You will receive a store credit promo code for the total price to be used toward another purchase. Code is valid for 12 months from issue date.
5. Sale section are deemed final, cannot be refunded or exchanged unless your original order is out of stock.
6. Custom-made dress cannot be returned or refunded for any reason other than Quality Issues.
7. Refunds will be given at the discretion of the Company Management.
We inspected each dress to confirm the correct style, color, and size. We also inspect all the beading, embroidery, the hems and seams as well before we dispatch the dress.
Color Differ: All the dresses which you see listed on our site are ready made. They are the same color as the pictures show. Sometimes buyers might feel that the color of real dresses are a little different from the pictures. It is because we take the pictures outside or different PC screen shown caused. If you concern with the color, please contact us for more details before purchasing.
Size problem: There is no standard international size. Every store or brand has its own size definition. So don't rely on the size you usually have and only choose the size base on a proper measurement. All dress are designed for people with average height and body shape. If you are too tall or too short, or odd body shape, please carefully choose the dress style. Remember if you need help, you can always email us with your measurement includes bust, waist & hip sizes, we are happy to assist you with our suggestion.
Warm Reminder: Dear buyers, please check the parcel before sign when your package is delivered, please make sure the parcel and items are in good condition. If you find any problems with the parcel, please refuse to receive it and contact us.
Any dresses shipped back to us, please mark the dresses as gift and declare the package less than US$10. In addition, Pls ship it by airmail. For any reason caused custom tax, buyers are responsible for all the tax.
Our address: #5 Building, Pedestrian Street, #2 Industrial Area, Zhenkou Village, Humen Town
Post code: 523900